Wednesday, April 16, 2008

I Hate Being Mean

I hate to behave like a B, I really do. But sometimes something happens that just pushes all the buttons and then Customer Service makes it even worse.

I live in a new-ish subdivision that has those mail delivery thingies with 12 or so mail boxes and 2 bins for packages. Well, I pulled up to mine as I do every night after work, opened my box. Happy day! Stuffed with mail, including magazines!

And a book I had ordered. A hard cover book in a padded envelope. That was crammed into the mailbox.

I messed with that stupid book for at least 20 minutes, trying to pull it out and ultimately giving up after ripping half the envelope off. Then I called the USPS 800#. Maddening. They can't actually help you, they just "document" the problem so someone can call back the next day. And of course, they're the post office, so no e-mail either. Grrr. I was afraid I wasn't exactly polite, and I hate it when I get that way.

Fortunately, I later was able to reach an actual "live" postal worker after the customer service person gave me a local number to call. It was surprising, since it was past 6 pm at the time. He said he would pass a message to the supervisor to have the carrier correct it. So perhaps today, I'll have a new book to read.

2 comments:

Sewfast said...

Dear Nancy,
I feel your pain. I have a post office box and get a CD every month. They always manage to shove that box under the latch, so when I can't get the freaking box open. Of course it always comes on a weekend so I have to wait til Monday to ask them to pull it back so I can open my box. They act like I am some criminal trying to steal someone's mail. Thanks for letting me know I am not the only one! Mary

Carolyn (cmarie12) said...

Nan - I love your rants! You make me feel like I'm not alone in the world!!! *LOL* Why can't people just have pride in what they do? I know that sometimes you hate your job but does that mean you really HAVE to do it miserably? Maybe if you invested some time and thought into it and did it a little bit better, it wouldn't be quite so bad and you wouldn't make my life miserable, too!